Refund Policy

The short version

Start on the free plan, with no card, and pay only when EveryRole has shown you it’s worth it. If a payment still doesn’t feel right, ask us within 14 days and we give it back.

1. Plans

• Your first payment for a plan, monthly or yearly: a full refund if you ask within 14 days of paying.
• Later renewals aren’t refunded, but you can cancel at any time and keep the plan until the end of the period you paid for; nothing more is charged.
• A yearly plan you cancel after 14 days stays active until the end of its year.

2. Credit top-ups

Top-up credits never expire. If you haven’t used any credits from a top-up, you can ask for a refund within 14 days of buying it.

3. Always refunded

• A charge made twice, or a charge you didn’t authorise.
• A payment for something we couldn’t deliver because of a problem on our side.

Credits are refunded automatically, without asking, for any work EveryRole couldn’t check because of a problem on our side (shown as “couldn’t check” in your results).

4. How to ask

Write to us at the postal address above. Tell us your account email and which payment. Refunds go back to the way you paid, through our payment provider (the merchant of record), usually within 5 to 10 business days depending on your bank.

If you are a consumer in the EU or UK, you have 14 days to withdraw from a purchase. By starting to use a paid plan or credits during those 14 days, you ask us to begin at once and accept that the right ends for what you have already used. This policy never takes away a right your local law gives you.